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Info

Info, Events & News


About ABC
About Us
Press Resources

Contact

Contact Us


ABC Amsterdam

info@abc.nl
020 625 5537

ABC The Hague

dh@abc.nl
070 364 2742

Customer service

info@abc.nl - General store or order enquiries.

Magazines Teams

mags@abc.nl - Amsterdam
dhmagazines@abc.nl - The Hague

Events

events@abc.nl - General event enquiries.

Author Events

events@abc.nl - Please see the Author Request sheet before contacting us.

Marketing & PR

marketing@abc.nl
press@abc.nl - Also see our press resources.
sponsors@abc.nl - Please read the Sponsorship Policy before contacting us.

ABC Treehut Rentals

treehut@abc.nl - Rental enquiries for your events, meetings or exhibitions.

Contact Us

Our Locations


ABC Amsterdam

Spui 12
1012 XA Amsterdam
The Netherlands

All floors are accessible via the lift on the ground floor.

Walk: about 15 minutes from Central Station to the store.
Tram: Spui Stop 1, 2, 5, 4, 9, 14, 16


ABC The Hague

Lange Poten 23
2511 CM The Hague
The Netherlands

The ground floor is accessible but there is no lift to the upper floor.

Walk: about 10 minutes from Central Station to the store.


ABC Treehut, The Hague

Our events space, the ABC Treehut, is part of our store and is accessible via stairs in the store during opening hours. After hours there is an entrance at Lange Poten 27 to the left of the store.

Our Locations

Opening Hours

Holiday & Special Opening Hours

Events
Upcoming Event List

Boost your event with books!


ABC can offer & sell books books by your speakers or those related to your theme at your event location if you expect at least 400 people.

Please contact us via eventboost@abc.nl to request more information.

ABC at your event

Trade-In Days

Author Event Request


We love supporting authors and their ideas and will do what we can to accommodate your event request. However, before you contact us, download the Author Request sheet to see which information must be included in your request.

Then, contact us via events@abc.nl with your complete proposal.

Author Event Requests
Host your event at the ABC Treehut.

News

ABC Mailings


To sign up for our mailings, use the ABC Mailings block available on most pages.

  • Bargains: News of new bargains available at either store.
  • Events: Monthly listing of ABC and Hosted events in both cities. View our upcoming events list.
  • News: Monthly book related news: new titles, ABC Blog highlights, special events and competitions. Once in a while we'll send you an extra mailing with special news and offers.
  • Press Releases: Newsworthy events or store news.
  • Schools: Mail related to our Schools Program which promotes "English for Dutch Kids".
ABC Mailings

Shelf Awareness


Subscribe to Shelf Awareness

ABC has partnered with Shelf Awareness to make this biweekly publication available to you. It includes reviews of their selection of the best books launching during the week, lots of fun news facts about books and authors, author interviews and more.

View the latest newsletter or subscribe on the Shelf Awareness site.

Shelf Awareness

Social Media
ABC Blog
Facebook
Flickr
Hebban
Instagram
Twitter
Youtube

Discounts & Services


10% Off & Special Deals

Booklover Card


The Booklover Card costs € 7 and is available in-store and online (during the checkout process).

It is valid for one year from the day of purchase and the discount is immediately applicable.

Booklover Card

Gold Card


The Gold Card is for our 65+ customers and was inspired by the theme of 2008's Dutch National Book Week which was (roughly translated) "Of Old People: The Third Age and Literature".

It is free and can be obtained by registering at either store.
All we need is proof of your age.

Gold Card

Complimentary 10% Off


This discount is complimentary and only applicable in our stores.

55+ Mondays

Customers aged 55+ receive 10% off on mondays. All you need to do is show us proof of your age. We'll accept any official ID card with your date of birth.
To avoid any confusion: If you also have a valid ABC Card you will not be entitled to a 20% discount on Mondays.

CJP/BCA Docentenpas

The CJP/BCA Docentenpas has been available to teachers since 2012. (www.cjp.nl)

Cultureel Jongeren Paspoort

"CJP (Cultureel Jongeren Paspoort) offers everyone under 30 great discounts at more than 1.500 places in the Netherlands. Get your discount on cd's, at museums, movie theatres, musicals..." and also at The American Book Center. (www.cjp.nl)

European Youth Card

"The European Youth Card is packed with discounts on culture, accommodation, travel, shopping and more. Discover Europe, get useful info and participate in projects. The European Youth Card - it takes you places!" - the CJP is part of this association. (www.eyca.org)

Ooievaarspas - The Hague

Ooievaarspas is an initiative of the city council of The Hague. It gives the holder discounts on various courses, sport and cultural activities. (www.ooievaarspas.nl)

Stadspas - Amsterdam

Stadspas is an initiative of the city council of Amsterdam. It aims to make culture, sport and recreational events accessible to those groups who run the risk of social and cultural isolation. (www.stadspas.nl)

Students

Show us your Student ID card (not your 'OV' card) and you'll get the discount.

Complimentary 10% Off
Teacher Discount

ABC Favorites


ABC Favorites are (modern) classics that we highly recommend! We aim to always have them in stock and offer these titles to you at special low prices.

You can find the ABC Favorites throughout our stores and they are available for order on our ABC Favorites List.

ABC Favorites

Large Quantity Deals


Ordering large quantities (10+ copies of a single title or more than 20+ copies of multiple titles), entitles you to a discount. This also applies to books printed in store on our Espresso Book Machine.

Large Quantity orders can only be made via email to our Special Order department.
info@abc.nl

The Discount:
Single Title
10-29 copies 15%
30-59 copies 20%
59+ copies 25%
Mixed Titles
20-49 copies 15%
50-99 copies 20%
100+ copies 25%

To avoid any confusion: Your ABC Card is not applicable on top of Large Quanity Discounts.

Large Quantity Deals

Schools & Libraries
ABC Schools Program

School and Library Discount


Whether you have a list of titles or prefer to select them directly from our shelves, the Special Order Department will help you to fulfill your order.

These orders automatically get a 10% discount.

Send your order or inquiry to info@abc.nl

School and Library Discount

Self Publishing with Betty
Guidelines & FAQ

Pricing


Price Per Book
  • 40 to 179 pages: € 3.50 + 5 cents per page
  • 180 to 200 pages: € 12.50
  • above 200 pages: € 12.50 + 5 cents per page above 200 pages
Initial Upload Fee
  • € 15.00 * for the first file upload, including 3 updates. (does not include sample copy)
Extra
  • € 25 * ISBN supplied by ABC (AnyBook Press) and upload onto www.abc.nl
  • € 25 * for minor formatting adjustments (time permitting, please ask in advance)
International Sales
  • Your book will be uploaded to the EBM International Network
  • Requires a Basic upload first (see above)
  • € 12.50 * handling (for initial upload & per update)
Please Note:
  • Prerequisite: Both files are supplied print ready.
  • To sell via ABC, an ISBN is required.
* discounts do not apply for these elements

Pricing

Services

Boost your event with books!


ABC can offer & sell books at your event. These can be books by your speakers or those related to your theme at your event location.

We offer this service for events that have an expected attendance of at least 100 people.

Contact us via eventboost@abc.nl to request more information.

Event Boosting - ABC pop up store

Donations to BetterWorldBooks


Over the past few years, ABC and many of you have donated your old books to BetterWorldBooks. We can't think of a better organisation to give your old books to. To date, more than 14.000 of the books you donated at ABC, have found new homes.

BetterWorldBooks has raised millions of dollars for literacy, saved millions of books from landfills, created jobs for hundreds of people, and provided wonderful books to millions of readers worldwide. The story is still being written, and you can help write it.

So, if your shelves are overflowing and there are books that you no longer want to keep but will make excellent reads for someone else - put them in the BetterWorldBook boxes in our stores!

Donations to BetterWorldBooks

Sell Your Books on Consignment


This is a service for local self-published authors who would like to sell their books via ABC.

  • Complete the "Option for Consignment" form. (download as .doc or .pdf)
  • Include all your contact information and as much product information as you have.
  • Bring a sample copy of your book and the "Option for Consignment" form to either store and leave it with/for the buyer of the section for review.
  • The buyer will take a look at it and decide whether to add it to their selection.

  • If accepted, ABC will keep the sample copy for display and administration purposes.
  • The sample will not be remitted.
  • ABC will make a consignment contract with you for 3-5 copies. (download example contract .pdf)

  • The contract runs for 90 days and you receive 65% of the net price per copy sold.
  • ABC will add the book to the product database, display it in the appropriate section and recommend it on the site.

  • At the end of the consignment period, you will receive payment for the books sold.
  • The buyer will decide whether to renew the contract depending on its sales.
  • You are responsible for the delivery and return costs.

It may be possible to organise a book launch, which would require a larger amount of copies.

If sales are very good, ABC may buy copies instead selling on consignment.

Sell Your Books on Consignment

Sponsorship Requests


The American Book Center (ABC) is committed to partnering with organizations or individuals that stimulate reading, writing and the arts. However, before you send us your request, we ask that you read our Sponsorship Policy

Them, please contact us via sponsor@abc.nl with your complete proposal.

Sponsorship Requests

Products & Ordering


Books, eBooks & Magazines
eBook Info and FAQ

Book Types & Bindings


    Hard Bindings
  • Board Book
    Great for small children, the pages of board books are made from sturdy cardboard to handle rough use.
  • Hardcover
    A hardcover book (also known within the book industry as Trade Cloth), which may or may not have a dust jacket.
  • Library Bound
    A sturdy hardcover binding produced to withstand long-term use. Most Library Bound books do not have a dust jacket.

  • Soft Bindings
  • Mass Market
    A smaller paperback, the size you often find at a supermarket.
  • Spiral Bound
    A continuous metal cord binding often used for workbooks or other "how-to" books.
  • Trade Paperback
    Usually taller, wider, with larger font, and printed on nicer paper than a mass market.

  • Other
  • Dust Jacket
    Also known as a dustwrapper (dw), the dust jacket is the (usually) decorative paper wrapper placed around a book for protection.
  • eBook
    An e-book is a book published in digital form and it is readable on the a computer or other electronic device.
  • Slipcase
    A cardboard case covered in paper, cloth, or leather, the slipcase houses a book, leaving only its spine exposed. The book may be any binding type.
Book Types & Bindings

Print On Demand


Print on demand (POD), sometimes called publish on demand, is a printing technology and business process in which new copies of a book (or other document) are not printed until an order has been received. "Print on Demand" developed only after digital printing began, because it was not economical to print single copies using traditional printing technology such as letterpress and offset printing.
Wikipedia

In short, POD titles are not kept in stock by publishers and instead are printed and bound whenever they receive an order.

Our Espresso Book Machines are our in-house POD book makers, but they are not able to produce all POD titles.

Many titles that are ordered via our suppliers have the POD status.

Print On Demand
Magazines

Print on Demand with Betty
Betty the Book Machine
Print on Demand FAQ

Gift Certificates

Buying ABC Gift Certificates


Available denominations

Depending on the total order amount, we use a combination of the following denominations:
€ 5, € 7.50, € 10, € 15, € 20, and € 25.

How do I purchase a gift certificate?

You can buy ABC gift certificates in the store.
For online orders, we prefer you to use this email order form.
You may also call us, but will have to supply an email address for the payment link.

Our Special Order staff will fulfill your order and contact you as soon as possible.
Please note that, since this is not an automated process, it may take a little while to process.

How does it work?
  • ABC receives your information via phone or the email form above.
  • You receive an email with a link to pay via Paypal or IDEAL.
  • There is a standard shipping fee of € 1.95 per order.
  • Once the payment has been made, the Gift Certificates are sent to the recipient address provided.
Buying ABC Gift Certificates

Paying with ABC Gift Certificates


What can I use them for?

They are redeemable on all stock and in-store services. That includes magazines, books, stationery, merchandise and food.

Do they expire?

They have no expiration date but must be dated and signed by staff to be valid.

Can I use them for online orders?

Unfortunately not, they are only redeemable in our stores.

Paying with ABC Gift Certificates

Other Gift Certificates


We accept the Nederlandse Boekenbon and the VVV Cadeaubon (paper version) in our stores and we sell the Nederlandse Boekenbon too.

Can I use them for online orders?

Unfortunately not, they are only redeemable in our stores.

Other Gift Certificates

Ordering

In Stock status


Our website includes all the books available to us from our distributors, but unfortunately we don't have the space to stock everything.

Our buyers keep up with trends, long-term favorites and important basic titles to stock their sections.

For a real time stock check, please call us:

ABC Amsterdam
020 625 5537
ABC The Hague
070 364 2742
In Stock status

Hard-to-find Books


The availability of a book - title or edition - changes with time. If it is no longer in print you may not find it on our website. Some books disappear from one month to the next. However, our staff may be able to track these books down.

"Second-hand" or "Hard-To-Find" Book Service

If you cannot find the book on our site, email us at info@abc.nl.

Supply as much information about the book as you can, especially title and author, and if you have an ISBN that is helpful too.

The quality of these books ranges from "brand new" to "scuffed" and they are priced accordingly by our supplier.
For these books you may have to pay a deposit as they are often difficult to return or too specific to sell in the store.

Hard-to-find Books

Ordering Books


Regular Orders

  • Most orders can be made via this website. You will have to make an account, and can pay via iDEAL or credit card. If the book is available you will be able to add it to the shopping cart via the detailed book page. For more info on the order process, see the Checkout Process.
  • You are welcome to call or email us to help you find the books you need.
    Amsterdam   020 625 5537   info@abc.nl
    The Hague   070 364 2742   dh@abc.nl

Large Quantity or School Orders

Ordering Books

Checkout Process


Once you're ready to make your order, click on CART

Review your order
  • Here you can delete items or change the quantity. Prices shown here are excluding discount and shopping costs are added later, if necessary.
  • When you're ready, Proceed to checkout
Your Details
  • Sign in to verify your details if you're a returning customer, or complete the new customer form if this is your first visit.
  • New customers can choose to add a password to their account.
  • You can add an alternate shipping address.
  • When you've reviewed your details, Proceed to Delivery and Payment
Delivery and Payment
  • Choose to have your order shipped to you, or to collect it from either store.
  • Payment is required for all orders that contain eBooks.
  • Select your method of payment.
  • You can review your order, and your discount and (possible) shipping fee will be visible.
  • When you've made your choices, Proceed to Payment
Payment
  • You pay via your own bank (iDEAL) or a credit card (PayPal).
  • You will be redirected to pay.nl for the processing of your payment.
  • Once your transaction is complete, you will be redirected back to abc.nl
Payment Failed
  • This happens when you cancel the payment process or the payment cannot be made.
  • You can choose to revise your order or choose another payment method.
Order Confirmation
  • You will receive an email with the details of your order.
  • If you're missing emails, please check your spam folder and add our adress to your safe list.
eBooks
  • eBook download link emails will be sent separately, one per eBook.
  • Find more on eBooks on our eBook Info and FAQ page.
Order Inquires
  • Contact our Special Order department, please have your order number handy.
  • 020 625 5537 or info@abc.nl

Checkout Process

Payment

Payment Options


Payment is required for all orders containing eBooks.

Payment provider pay.nl
All our transactions are processed through this payment provider. This service is kept up to international safety standards and ensures that your financial details are handled securely.

Credit Card (AMEX, Visa, Master Card) are handled via PayPal. You do not need to have a PayPal account.

Bank transfer made through your bank login via iDEAL.

Please Note: we cannot accept gift certificates for online payments. They are only redeemable in our stores.

Payment Options

Your Discount


Your 10% ABC Booklover, ABC Gold Card or ABC Teacher Discount will be automatically processed if linked to your web account.

If your ABC Booklover Card card has expired, you will be able to renew it during the checkout process.

The ABC Teacher Discount is only available after your application has been approved.

Your Discount

Shipping & Collection

Shipping - via Postal Service


The Netherlands

We charge standard rates within The Netherlands.

Books:
1 - 7 books € 1.95 per book.
8+ books € 14.00 flat rate.
Magazines:
1st magazine € 1.95.
For each additional magazine € 0.50.

USA, Canada, Netherlands Antilles, Suriname, Australia, New Zealand and other countries

We charge estimated shipping costs during the checkout process and ammend these later so that you only pay the actual shipping costs. Our Special Order staff will let you know what the actual costs are once they are known.

view the complete country list

For the exact shipping costs, please inquire via:
020 625 5537
info@abc.nl

Shipping - via Postal Service

Same day delivery - via Courier


When tomorrow just won't do, we can generally get the book to you by the end of the afternoon.

Give us a call to check if the title you want is in stock and we will let you know what your options for same day delivery are and what the costs would be depending on speed, location and volume.

Payment happens fast and easy by iDeal, PayPal (credit card), through a link we send to your e-mail address.

If you live in or near the center of Amsterdam or Den Haag, we can send an environmentally friendly bike courier your way.

If you live further away, we can arrange a less-green-but-still-fast-courier-by-car.

For the exact courier costs, please inquire via:
020 625 5537
info@abc.nl

Same day delivery - via Courier

Shipping Countries


Shipping Countries

Collecting your order


Once an order is ready for collection you will receive an email or phone call. The orders are kept in the store of your choice (made during the order) for 3 weeks. During the summer, the period is lengthened to 4 weeks.

If you are unable to collect it within the time limit, please let our Special Order Department know. You can reply to the collection notification email, or send an email with the book/order details to info@abc.nl, or call 020 625 5537

Amsterdam

Orders for collection are kept behind the counter on the second floor, in the White Room.

The Hague

You can collect your order from the counter at the back of the store.

Collecting your order

Order status

Order Processing


What happens after I order a book?

Whether inquiring at a desk, via phone, email or ordering online, staff at the appropriate department will check for availability in the store.

If the book is in stock, you will receive it as soon as possible, or be notified that it is waiting for you at the Special Order Desk at the store of your choice.

If it is not in stock we will order it from one of our suppliers.
The arrival time (in the store) depends on availability and generally ranges from 7 to 10 days. If available at a local supplier, delivery is much faster.

If the book you are looking for is (or becomes) unavailable - out of print, in reprint or sold out - you will be contacted. We also have a "second-hand" or "hard-to-find" book service.

Order Processing

Change or Cancel an order


You can do so by contacting the Special Order department.

Please refer to the order number on your confirmation email, or give as many details as possible of the book(s) in your order.

020 625 5537
info@abc.nl

Change or Cancel an order

Returns Policy


Books, if in perfect condition and with the receipt, may be returned within 8 days of purchase in exchange for a credit note. We do not give cash refunds.

Magazines, special orders, used books, calendars and cards are non-returnable. Games, audiocassettes and dvd's are also non-returnable if not in their original seal.

eBooks are non-returnable. Unless there is a problem with the file itself and this has been verified by us with our distributor.

If you received the book by mail, please contact the Special Order department for instructions. Please note that, without their approval, returns will not be accepted.

020 625 5537
info@abc.nl

Returns Policy

ABC & You


Your Account

Creating an account


You can create and account with a password during the checkout process.
If you choose not to add a password, your account is still available for in store special orders.

Creating an account

Your Profile


Once you've made an order and created an account with password, you will be able to view and update your profile.
If applicable, it includes your ABC Discount status and ABC Teacher Discount application info.

In the near future we will be adding the possibility to view past orders and Magazine subscriptions.

Your Profile

Lost/New Password


If you've forgotten your password you can request a reset link via the login form.

  • LOGIN
  • Click on the "Forgot password? Reset it now." link.
  • Then fill in the email (or username) that is associated with your account.
  • You will receive and email with the link, click on it to return to abc.nl.
  • Enter a new password.
Lost/New password

Your Subscriptions


Your subscriptions are not yet viewable, but will be soon. To unsubscribe from a mailing, use the unsubscribe link in the mailing.

Your Subscriptions

Using abc.nl

Cookies Policy


The American Book Center's website uses a "cookie", which is a small piece of information that is stored by your browser on your computer's hard drive. Our cookie does not contain any personally identifying information. It is used for the sole purpose of enabling us to provide a shopping cart functionality on our site and to enable our customers to view/alter their web account. It gets set only after a customer logs in using his/her account name and password.
While visiting www.abc.nl no third party cookies will be set.

This very limited and private use of (first party) cookies on www.abc.nl does not require the consent of its visitors. (This exception is outlined in the EU ePrivacy Directive (Directive 2002/58/EC) (May 2012))

If you've set your browser to reject cookies, you can still use our site, but will not be able to purchase items.

If you have any questions, contact us via webmaster@abc.nl.

Cookies Policy

Privacy


The personal information you submit to The American Book Center (ABC) will not be shared, sold, or disclosed to third parties in any form, for any purposes, at any time. This includes your sales history with us.

All our mailings conform to an opt-in policy, which means you have to choose to receive information from us. Aside from email directly related to your on-line orders, ABC will not send you unsolicited email.

If you have any questions, contact us via webmaster@abc.nl.

Privacy

Security


When you order online, the information you give to us is protected using SSL (Secure Sockets Layer) technology. SSL encrypts your information so that only the ABC server will be able to decode it. This secure connection between your computer and our computer remains secure until you complete your order.

If you have any questions, contact us via webmaster@abc.nl.

Security


Mailings

You have to check at least one mailing.

ABC Mailings Subscribed.

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